Leveraging advanced Machine Learning solutions, the entire solution becomes Data Driven and Automated.. This technological synergy has paved the way for a revolutionary approach to managing Agent Attrition in contact centers.
The metrics discussed, help get an insight into the Agents daily activities, engagements, efficiencies and gaps in better utilization towards higher operational outputs and customer satisfaction. Complementing KPI understanding with the right Visualization helps business understand more details and determine the right actionable steps to mitigate issues.