Call Center Analytics

With 20+ years of data expertise. We transform your call center into a data-driven champion. Get actionable insights to boost satisfaction, efficiency, and growth.

Try out Self-Service Contact Center Analytics for Enterprises!

From Strategy to Insights: We Bridge the Data Gap 

We help you evaluate and define a robust data strategy to further deploy a modern data stack. Additionally, we build analytical capabilities to derive valuable insights resulting in business outcomes.

We bring deep functional and technical expertise in state of the art data tools with a holistic perspective across subject areas from strategy definition through end user adoption.

Although it may appear complicated, we simplify it for you.

The Power of Dataplatr: Empower Your Call Center with Data-Driven Excellence

By leveraging our contact center solutions, enterprises can revolutionize their customer interactions and empower agents to deliver exceptional service. Businesses that implement our comprehensive suite consistently:

  • Identify and address gaps in agent’s skill.
  • Achieve the Power of Satisfied Customers with high NPS.
  • Unleash Operational Excellence by Slashing Costs and Boosting Efficiency.
  • Gain deeper insights into the customer base and Agents.

Reference architecture

Contact center analytics