Leveraging advanced Machine Learning solutions, the entire solution becomes Data Driven and Automated.. This technological synergy has paved the way for a revolutionary approach to managing Agent Attrition in contact centers.
In this guide, we will delve into the art of crafting dynamic tile names, specifically centered around date-related changes. By understanding and implementing these steps, you’ll be equipped to infuse your Looker creations with dynamic flair.
This article serves as a continuation of Part 1, focusing on the technical aspects of General Ledger KPIs and Dashboards.
We’ve implemented robust financial analytics on Google Cloud Platform (GCP / Looker ), harnessing data from Oracle EBS (E-Business Suite) to empower businesses with actionable insights.
In today’s dynamic business environment, data reigns supreme. Businesses globally are realizing the immense potential that lies within financial analytics, marking it as a fundamental asset for steering informed decision-making and strategic planning.
Omni Tool is the ultimate efficiency powerhouse! – Expansive features, unparalleled adaptability, and seamless user experience – it’s the definitive tool for every professional’s arsenal.
Workforce management (WFM) for contact centers involves the strategic coordination and optimization of various resources, including personnel, technology, and processes, to ensure efficient and effective operations within a customer support environment
Contact Center Analytics refers to the process of collecting, analyzing, and interpreting data generated within a Omni Channel Cloud Contact Center environments like Gynesys, NICE, Five9, Cisco, Avaya, Zendesk, Talkdesk, Amazon Connect, Dialpad and others
This entails identifying challenges, detecting market trends, and optimizing business operations. At the forefront of BI platforms is Google Looker - a robust tool that empowers organizations to explore, aggregate, model, visualize, and present data in a way that simplifies comprehension.
Looker’s versatility empowers you to craft and display your data in unique ways. The Looker Marketplace serves as a hub for discovering, deploying, and managing a diverse array of Looker content, from Looker Blocks™ to applications, visualizations, and plugins.