Call Center Contact Centre Insights for Leadership Teams

Deliver contact centre insights for leadership teams through agentic ELT. Access real-time contact centre KPIs, agent metrics and contact center automation dashboards.

Call Center What Are Contact Center Insights? Agentic AI Insights at Scale

Explore Agentic AI in contact center analytics and how Dataplatr’s Insights Accelerator delivers real-time call journeys, agent intelligence, and operational KPIs.

Call Center Multimodal AI: The Future of Intelligent Systems

Discover how multimodal AI processes multiple data types to power intelligent systems in healthcare, retail, education, and autonomous vehicles.

Call Center Dataplatr Success Story: How a Solar Company Improved CX

A call center analytics case study that highlights how Dataplatr transformed PosiGen’s CX with real-time AI insights and smarter dashboards.

Call Center Unlock 5X Customer Insights with AI Voice Analytics

Explore how AI Voice Analytics transforms customer interactions with real time insights, voice and speech analytics and sentiment trend analysis

Call Center Optimizing Contact Centers with ML & AI: A Breakthrough in Agent Attrition Management

Leveraging advanced Machine Learning solutions, the entire solution becomes Data Driven and Automated.

Call Center Contact Center Analytics: A Comprehensive Guide to Quality Assurance(QA ) - Part 5

Discover how quality assurance (QA) and advanced analytics drive performance, customer satisfaction, and operational efficiency.

Call Center Contact Center Analytics: The Power of WFM with Strategies, Insights, and Impact -Part 4

Discover how Contact Center Analytics and Workforce Management (WFM) strategies drive efficiency and performance.

Call Center Contact Center Analytics — Unlock Agents Call Handling KPIs and Dashboard — Part 3

Discover key call handling KPIs and dashboard insights to optimize agent performance in this final part of our series.

Call Center Contact Center Analytics : Unlock Call Details KPIs and Dashboard for actionable insights — Part 2

Lets discuss in detail some of the many KPIs, their technical understanding, business relevance and sample visualizations

Call Center An Overview of Contact Center Analytics: Unlock insights with Dataplatr — Part 1

Contact centers serve as the frontline of customer interactions, making them a goldmine of valuable data and insights