In today’s dynamic business environment, data reigns supreme. Businesses globally are realizing the immense potential that lies within financial analytics, marking it as a fundamental asset for steering informed decision-making and strategic planning.
Omni Tool is the ultimate efficiency powerhouse! – Expansive features, unparalleled adaptability, and seamless user experience – it’s the definitive tool for every professional’s arsenal.
Customer acquisition and retention heavily rely on the service type and quality experienced by customers. Therefore, Quality Assurance (QA) becomes a crucial practice in Contact Center businesses to meet the business metrics influenced by customer interactions.
Workforce management (WFM) for contact centers involves the strategic coordination and optimization of various resources, including personnel, technology, and processes, to ensure efficient and effective operations within a customer support environment
The metrics discussed, help get an insight into the Agents daily activities, engagements, efficiencies and gaps in better utilization towards higher operational outputs and customer satisfaction. Complementing KPI understanding with the right Visualization helps business understand more details and determine the right actionable steps to mitigate issues.
Lets discuss in-detail some of the many KPIs (Key Performance Indicators), their technical understanding, business relevance and sample visualizations.
Contact Center Analytics refers to the process of collecting, analyzing, and interpreting data generated within a Omni Channel Cloud Contact Center environments like Gynesys, NICE, Five9, Cisco, Avaya, Zendesk, Talkdesk, Amazon Connect, Dialpad and others
This entails identifying challenges, detecting market trends, and optimizing business operations. At the forefront of BI platforms is Google Looker - a robust tool that empowers organizations to explore, aggregate, model, visualize, and present data in a way that simplifies comprehension.
Looker’s versatility empowers you to craft and display your data in unique ways. The Looker Marketplace serves as a hub for discovering, deploying, and managing a diverse array of Looker content, from Looker Blocks™ to applications, visualizations, and plugins.
In our exploration of the solar industry’s key facets, we have discussed the critical role of PV Solar System monitoring, focusing on energy production, performance ratios, capacity factors, system availability, and downtime metrics.