Our implementation of HR analytics on Databricks with AWS represents a commitment to harnessing the power of data for strategic advantage. By leveraging Databricks’s robust infrastructure, we empower businesses to make informed decisions, mitigate risks, and drive sustainable growth in an ever-evolving market landscape.
This article serves as a continuation of Part 1, focusing on the technical aspects of General Ledger KPIs and Dashboards.
We’ve implemented robust financial analytics on Google Cloud Platform (GCP / Looker ), harnessing data from Oracle EBS (E-Business Suite) to empower businesses with actionable insights.
In today’s dynamic business environment, data reigns supreme. Businesses globally are realizing the immense potential that lies within financial analytics, marking it as a fundamental asset for steering informed decision-making and strategic planning.
Omni Tool is the ultimate efficiency powerhouse! – Expansive features, unparalleled adaptability, and seamless user experience – it’s the definitive tool for every professional’s arsenal.
Customer acquisition and retention heavily rely on the service type and quality experienced by customers. Therefore, Quality Assurance (QA) becomes a crucial practice in Contact Center businesses to meet the business metrics influenced by customer interactions.
Workforce management (WFM) for contact centers involves the strategic coordination and optimization of various resources, including personnel, technology, and processes, to ensure efficient and effective operations within a customer support environment
The metrics discussed, help get an insight into the Agents daily activities, engagements, efficiencies and gaps in better utilization towards higher operational outputs and customer satisfaction. Complementing KPI understanding with the right Visualization helps business understand more details and determine the right actionable steps to mitigate issues.
Lets discuss in-detail some of the many KPIs (Key Performance Indicators), their technical understanding, business relevance and sample visualizations.
Contact Center Analytics refers to the process of collecting, analyzing, and interpreting data generated within a Omni Channel Cloud Contact Center environments like Gynesys, NICE, Five9, Cisco, Avaya, Zendesk, Talkdesk, Amazon Connect, Dialpad and others