TTEC – Modernizing Oracle EBS & Hyperion Reporting
TTEC partnered with Dataplatr to unify Oracle EBS and Hyperion data on Google Cloud, enabling near real-time reporting, improved financial visibility, and self-service analytics.
About TTEC
TTEC (NASDAQ: TTEC) is a global customer experience technology and services company that delivers AI-enabled digital customer experience solutions. The organization helps enterprises improve customer engagement by designing, building, and operating omnichannel customer interaction solutions that span the entire customer journey. Operating across multiple regions worldwide, TTEC combines technology, analytics, and human expertise to drive better business outcomes.
Challenge
TTEC struggled to integrate data from Oracle EBS and Hyperion systems. Financial reporting relied heavily on manual processes and IT teams. Generating custom reports was time-consuming and prone to errors. The existing environment lacked scalability and real-time visibility.
Solution
Dataplatr implemented a unified financial analytics platform on Google Cloud. Oracle EBS and Hyperion data were centralized using BigQuery and Dataform. Looker enabled self-service reporting for business users. Automated workflows improved data consistency and reporting efficiency.
Results
TTEC gained near real-time financial data refreshes every 30 minutes. Reporting performance improved significantly with faster report generation. Business users became less dependent on IT teams for insights. The organization now has a scalable and modern financial analytics foundation.
Key Takeaways
Centralized data creates a single source of truth for financial reporting. Self-service analytics empowers users to make faster decisions. Automation reduces manual effort and operational complexity. Cloud-based architectures support future growth and AI-driven innovation.
Technologies Used
What do they say about us
“TTEC's financial reporting struggled with complex Oracle EBS and Hyperion data, manual processes, and slow, error-prone reports. Dataplatr revolutionized this with a fully integrated financial accounting model, unifying GL data, subledgers, and Hyperion, plus an AR Aging model. We now have near real-time data refreshes every 30 minutes, faster reports, and lower maintenance costs.”
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